Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
(We won't refund the original shipping fees.)
To start a return, you can contact us at rayshops88@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rayshops88@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Computers and Electronics
New desktop, laptops, or tablets that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 15 days of purchase.
We may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
Jewelry and Watches
Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
Major Appliances
Major appliances are returnable for any reason within 15 days of receipt of purchase
At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, you can contact us. We will help you to arrange a free replacement or a refund.
If you notice that the item is damaged or defective after delivery, We will help you solve the problem, or provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.
Mattresses
You can request a return or refund for any reason within 15 days of receipt of shipment.
We accept the return of mattresses that are unopened and in their original packaging.
Contact the manufacturer directly for product registration and warranty-related information.
Televisions
Televisions are returnable for any reason within 15 days of receipt of shipment.
Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
If the item is damaged or defective, We will provide a free return or replacement.
Contact the manufacturer directly for product registration and warranty-related information.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.